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Refund Policy
Last updated: May 2026 · This is a neutral template that must be reviewed and completed for the operating store before checkout is enabled.
Refund requests
Refund eligibility, time limits, evidence requirements and any return instructions are determined by the current store policy and applicable law. The checkout page and order confirmation show the policy that applies to an order.
Important — contact support first.
Do not return or dispose of an item until the store provides instructions for the order concerned.
How to request help
- Sign in to your account and locate the order.
- Describe the issue and include the order number.
- Attach relevant photos or delivery information when requested.
- Wait for the store's written response before taking further action.
Order information: Keep the order number, delivery record and any relevant product photos available so the store can review the request.
Questions? We're Here to Help
Contact the store support team using the details below:
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